Publications
In order of newest first.
- How is Software Designed?
- A small book-in-progress to help product managers, engineers, and business people who work with software designers understand what designers do, how they work, and how to work with them.
- Why We Fail
- A book about digital products that failed not because of business strategy or marketing or technology or product performance but because of the customers' experiences.
- Interview about Why We Fail
- August 2011, with Diane Loviglio, FailCon's Associate Producer
- When to Redesign?
- A September 2011 article in Fast Company asking if technology enables new experiences, should we redesign?
- Keep Baby, Discard Water
- An November 2011 article in Fast Company about reacting to customer experience failure
- Future Practice seminars
- Produced in collaboration with Rosenfeld Media
- Concept Design Tools
- September 2008, an article for Digital Web Magazine
- Interview about Tangible Futures
- November 2008, with Stuart Candy, researcher at the Hawaii Research Center for Futures Studies
- Getting Good Designs Built
- A June 2007 presentation for the Interaction Design Association on the business issues surrounding product design
- Werkzeuge (Tools)
- Keynote presentation at the November 2007 German Information Architecture Konferenz, on making digital tools
- Can We Run the Company?
- A February 2005 presentation about how designers can become managers, to the Usability Professionals Association in New York
- Integrating CSS with CMS
- Part of my customer-centered approach to building CMS, for Digital Web magazine
- Navigation Research
- A survey of the literature, all synthesized into my own design method. Presented at the 2004 Information Architecture Summit
- Complex Content Management
- And management thereof, a February 2004 article for Boxes and Arrows
- The Promise of CMS
- From the March 2003 Information Architecture Leadership Seminar
- A Semantic CMS
- A 2002 article for Digital Web, about making a CMS scale to millions of pages
- Designing for Web Services
- A 2002 article for the now defunct New Architect magazine that predicted how we would be designing for data flowing to us over APIs
- The Evolving Homepage
- A 2002 article for Boxes and Arrows where I analyzed the rate of design updates across three competing websites
- Music and Censorship
- My 1992 thesis for the journalism program at Rutgers University. A condensed version was published at part of the book Music and Culture
- My web archive